Privacy Policy

1. Introduction

GutterKings ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website (gutterkings.uk) and services.

This policy complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR) 2003 as amended.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal data that you voluntarily provide when you:

• Request a quote or book our services
• Contact us via phone, email, WhatsApp, or our contact form
• Subscribe to our newsletter or marketing communications
• Leave a review or testimonial

This information may include:

• Identity Data: Name, title
• Contact Data: Address, email address, telephone numbers
• Property Data: Property address and type (for service delivery)
• Communication Data: Your correspondence with us

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
• Usage Data: Information about how you use our website, including pages visited, time spent on pages, and navigation paths

2.3 Information from Third Parties

We may receive personal data from:

• Analytics providers (such as Google Analytics)
• Review platforms where you leave feedback
• Referrals from other customers

3. How We Use Your Information

We use your personal data for the following purposes and legal bases:

3.1 Contract Performance

• To provide quotes and estimates for our services
• To deliver gutter cleaning, roof cleaning, and related services
• To communicate about appointments and service delivery
• To process payments and send invoices

3.2 Legitimate Interests

• To respond to enquiries and provide customer support
• To improve our website and services
• To send service reminders (e.g., annual gutter cleaning)
• To protect against fraud and ensure security
• To maintain business records

3.3 Consent

• To send marketing communications (where you have opted in)
• To use non-essential cookies for analytics and advertising

3.4 Legal Obligation

• To comply with tax and accounting requirements
• To respond to lawful requests from authorities

4. Data Sharing

We do not sell your personal data. We may share your information with:

• Service Providers: Third parties who assist with our business operations (e.g., payment processors, email service providers)
• Professional Advisers: Accountants, lawyers, and insurers where necessary
• Legal Authorities: When required by law or to protect our legal rights

All third parties are required to respect the security of your personal data and treat it in accordance with the law.

5. Data Retention

We retain your personal data only for as long as necessary:

• Customer Records: 7 years after last service (for tax and legal purposes)
• Enquiries (no service): 2 years from last contact
• Marketing Preferences: Until you withdraw consent
• Website Analytics: 26 months (anonymised after this period)

6. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@gutterkings.uk. We will respond within one month.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Secure HTTPS encryption on our website
• Password-protected systems and devices
• Limited access to personal data on a need-to-know basis
• Regular security reviews and updates

8. International Transfers

Your personal data is primarily processed within the United Kingdom. Where we use service providers that may process data outside the UK, we ensure appropriate safeguards are in place, such as:

• UK adequacy decisions
• International Data Transfer Agreements (IDTAs)
• Standard Contractual Clauses approved by the ICO

9. Cookies

Our website uses cookies to enhance your experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

10. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Complaints

If you have concerns about how we handle your personal data, please contact us first at info@gutterkings.uk.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

13. Contact Us

For any questions about this Privacy Policy or our data practices, please contact us: