Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the services provided by GutterKings ("we", "us", "our") and your use of our website at gutterkings.uk.

By booking our services or using our website, you agree to be bound by these Terms. Please read them carefully before proceeding.

2. Services

2.1 Services Offered

GutterKings provides the following exterior cleaning services:

• Gutter cleaning and clearing
• Downpipe clearing and flushing
• Soffit and fascia cleaning
• Roof cleaning and moss removal
• Conservatory cleaning
• Related exterior property maintenance

2.2 Service Area

We provide services across Leicester, Leicestershire, and the wider East Midlands region. Service availability in specific areas may vary.

2.3 Service Standards

All services are carried out with reasonable care and skill in accordance with the Consumer Rights Act 2015. We aim to complete all work to a professional standard.

3. Quotations and Pricing

3.1 Free Quotations

We provide free, no-obligation quotations for all our services. Quotations are valid for 30 days from the date of issue unless otherwise stated.

3.2 Pricing

All prices quoted are inclusive of VAT where applicable. The quoted price includes:

• Labour and equipment
• Removal and disposal of debris
• Before and after photographs (where requested)

3.3 Additional Work

If additional work is required beyond the original quotation (e.g., unexpected blockages, repairs needed), we will:

• Inform you before proceeding
• Provide a revised quotation
• Only proceed with your express consent

3.4 Price Changes

We reserve the right to adjust prices if the scope of work differs significantly from what was described when the quotation was provided.

4. Bookings and Appointments

4.1 Booking Confirmation

A booking is confirmed when:

• You accept our quotation verbally, in writing, or via electronic communication
• We confirm the appointment date and time

4.2 Access Requirements

You must ensure:

• Safe and clear access to all areas requiring work
• Gates are unlocked or access codes provided
• Vehicles are moved if blocking access
• Pets are secured during the service

4.3 Weather Conditions

Some services may be weather-dependent. If conditions are unsafe (e.g., high winds, heavy rain, ice), we may need to reschedule. We will contact you as soon as possible to arrange an alternative date at no additional cost.

4.4 Cancellations

By You: Please provide at least 24 hours' notice if you need to cancel or reschedule. Cancellations with less than 24 hours' notice may incur a cancellation fee of up to 50% of the quoted price.

By Us: If we need to cancel, we will provide as much notice as possible and reschedule at your convenience.

5. Payment Terms

5.1 Payment Methods

We accept payment by:

• Bank transfer (BACS)
• Cash
• Card payment (where available)

5.2 Payment Timing

Payment is due upon completion of the work unless otherwise agreed in writing. For larger projects, we may require:

• A deposit of up to 25% before work commences
• Stage payments for extended projects

5.3 Late Payment

If payment is not received within 14 days of the invoice date, we reserve the right to:

• Charge interest at 8% above the Bank of England base rate (in accordance with the Late Payment of Commercial Debts (Interest) Act 1998)
• Recover reasonable debt collection costs
• Suspend future services until payment is received

6. Your Rights Under Consumer Law

6.1 Consumer Rights Act 2015

Under the Consumer Rights Act 2015, you have the right to:

• Services performed with reasonable care and skill
• Services completed within a reasonable time (if no time agreed)
• Services provided at a reasonable price (if no price agreed)

6.2 Remedies

If our services do not meet these standards, you may be entitled to:

• A repeat performance of the service at no extra cost
• A price reduction if repeat performance is not possible or not carried out within a reasonable time

6.3 Statutory Rights

Nothing in these Terms affects your statutory rights as a consumer.

7. Liability and Insurance

7.1 Insurance

GutterKings maintains comprehensive public liability insurance. Proof of insurance is available upon request.

7.2 Our Liability

We accept liability for:

• Death or personal injury caused by our negligence
• Damage to your property caused by our negligence
• Any other liability that cannot be excluded by law

7.3 Limitations

We are not liable for:

• Pre-existing damage or defects discovered during work
• Damage caused by faulty or deteriorated materials (e.g., brittle guttering)
• Consequential losses (e.g., loss of business, loss of profit)
• Damage caused by factors outside our control

7.4 Reporting Damage

Any claims for damage must be reported to us within 48 hours of the service being completed, with supporting photographs where possible.

8. Health and Safety

8.1 Our Responsibilities

We comply with all relevant health and safety legislation, including:

• Health and Safety at Work Act 1974
• Work at Height Regulations 2005
• Personal Protective Equipment Regulations

8.2 Your Responsibilities

You agree to:

• Inform us of any known hazards on your property
• Ensure safe access to work areas
• Keep children and pets away from work areas

8.3 Right to Refuse

We reserve the right to refuse or cease work if we believe conditions are unsafe. In such cases, we will explain our concerns and, where possible, suggest solutions.

9. Complaints Procedure

9.1 Making a Complaint

If you are not satisfied with our services, please contact us:

• Email: info@gutterkings.uk
• Phone: 07954 028819

9.2 Resolution Process

We aim to:

• Acknowledge complaints within 2 working days
• Investigate and respond within 14 working days
• Resolve issues fairly and promptly

9.3 Alternative Dispute Resolution

If we cannot resolve your complaint, you may be able to use alternative dispute resolution (ADR). Information about ADR is available from Citizens Advice at citizensadvice.org.uk.

10. Intellectual Property

All content on our website, including text, images, logos, and design, is owned by GutterKings or our licensors and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, or use our content without our written permission.

11. Website Use

11.1 Acceptable Use

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the website.

11.2 Accuracy of Information

While we strive to keep our website accurate and up-to-date, we do not guarantee that all information is complete, accurate, or current.

11.3 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these sites.

12. Data Protection

We process your personal data in accordance with our Privacy Policy and applicable data protection laws, including the UK GDPR and Data Protection Act 2018.

13. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the new Terms.

14. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16. Contact Us

For questions about these Terms, please contact us: